ISOlutions OSD Pilot Feedback

In this article:

Feedback Principles

Feedback Template

Feedback Mailbox

This article is relevant to:

National Feedback Coordinators for the OSD National pilot

Feedback Principles

Feedback are requests for improvements and new features related to tools, services, processes and pilot logistics.
Important: Bugs should be reported directly to the national helpdesk and not in the feedback process.
Feedback should represent the overall needs of the organization and not an individual (consistent with approach taken with ISO/IEC joint reference group).
Pilot NSBs are responsible for deciding on the internal feedback process to collect, analyze, consolidate and prioritize feedback within their organizations.
Each pilot NSB must nominate at least one National Feedback Coordinator who will share consolidated national feedback with OSD national project team every month (due at the end of the month).
Share examples! Sample documents and other examples that further elaborate your feedback are encouraged.

Feedback Template

Instructions for use: Copy the header information and table below into a MS Word document. Ensure that you appropriately categorize all feedback provided in the table.

Name of Organization: <NSB name)

Feedback provided by: <Name and email of Feedback Coordinator>

Feedback Date: <Month and year that feedback is submitted>

Category

Description

Organizational Priority (1-3)

Examples Included

(Yes/No)

Select a category:

Editor

OSD Editor - Authoring
OSD Editor – Commenting
OSD Editor - User Interface (labels, display, menus, etc.)
OSD Editor- Other
OSD Editor– Document history
OSD Editor – Spell Checker
OSD Editor - CQ Rules
OSD Editor – CQ Dictionaries
OSD Editor – General (e.g., useability)
Managing/viewing OSD roles
Managing/viewing OSD Permissions

National Project Portal (NPP)

Creating/editing projects
Creating/accessing the Online document

Output

Exporting content
Layout and cover page

Other Tools

Global Directory (GD)
POEditor - Translations

Pilots Logistics and ISO Services

Pilot logistics
ISO Services – Training
ISO Services – Change Management Toolkit
ISO Services – Importing Documents
ISO Services – Knowledge Bases and other resources

Describe feedback in detail

Provide your organization’s priority

1 – High Priority (Must Have)

2 – Medium Priority (Should Have)

3 – Low Priority (Nice to Have)

Indicate if you are provided supporting examples (e.g., documents, screenshots, etc.)

If yes, provide name of attached as a reference

Feedback Mailbox

National Feedback Coordinators should submit feedback on behalf of their organization by the last business day of each month.

Only feedback received from nominated National Feedback Coordinators will be accepted.

Feedback Mailbox: feedback.ISOlutionsOSD@iso.org