ISO helpdesk knowledge base

• Login to ISO operated applications
• Reset password
• Data protection and policy privacy
• Update password and personal information
• Global Directory roles and permissions
• Identify the person administrating your account
• Performance indicators and extractions
• ISO IT services overview (video)
• Acceptance of Terms and Conditions

• Global Directory release notes
• GD stakeholders' categories
• Rules to manage participation
• Update national organization details and manage status (video)
• Re-send activation email or reset a password (video)
• GD exports
• Update organization participation
• GD reports
• User Administrator training material
• Create national technical committee (video)

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• Commenting template guidelines
• Ballot types and stages
• Create a WG consultation
• Cast a vote
• Comment Collation Tool (CCT)
• Ballot overview
• Create CD Consultation
• Create ad-hoc ballot
• Processing voting results and comments
• Ballots roles and permissions

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• Content Server URL redirections
• Documents release notes
• Welcome to Documents (ISOlutions members and NMCs)
• Download and share documents
• Access
• Document rendition and resolve error
• Publish and notify document
• Member list and email to members
• Create document
• National Documents Training videos

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• ISO forms, model agendas, standard letters
• Drafting Standards
• Writing resolutions
• Directives and policies
• Project Stages
• ISO/IEC Guides
• Guidance on new work
• Normative references

• Self-registration to meeting
• Meeting timeline and registration period
• Meeting roles and permissions
• Download reports and attendance list
• Register participant to meeting
• Create meeting
• Guidelines for participants to virtual meetings
• ISO Meetings feedback
• Meeting time planner
• My profile and guests

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• Join meeting
• Meeting toolbar
• Account eligibility
• Web conferencing support and trainings
• Schedule online meeting
• Web conferencing accounts for developing countries
• Best practices
• Audio connection issues
• ISO service and data protection policy
• Start meeting

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• Submit a file
• Create new project (NP)
• Search for projects
• Project details
• Monitoring and managing submissions
• Post voting decision process
• Update project target date
• Files to be submitted per stage
• eForm4 overview
• Update project timeframe

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• Online Browsing Platform (OBP)

• ISOlutions National Ballots
• ISOlutions National Projects