ISO helpdesk knowledge base

• Commenting template guidelines
• Create a WG consultation
• Ballot types and stages
• Comment Collation Tool (CCT)
• Ballot overview
• Cast a vote
• Create CD ballot
• Processing voting results and comments
• Create ad-hoc ballot
• Ballots roles and permissions

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• Documents release notes
• Download document
• Access
• Publish and notify document
• Member list and email to members
• Create document
• Document rendition and resolve error
• Navigation
• Permissions
• Quick Guide for experts and delegates

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• Login to ISO applications
• Reset password
• Data protection and policy privacy
• Update password and personal information
• GD roles and permissions
• Performance indicators and extractions
• ISO IT services overview (video)
• Identify the person administrating your account

• Global Directory release notes
• GD stakeholders' categories
• Rules to manage participation
• Update national organization details and manage status (video)
• Re-send activation email or reset a password (video)
• GD reports
• Update organization participation
• Create national technical committee (video)
• GD exports
• GD quick and advance search (video)

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• ISO forms, model agendas, standard letters
• Writing resolutions
• Drafting Standards
• Directives and policies
• Project Stages
• ISO/IEC Guides
• Guidance on new work
• Normative references

• Self-registration to meeting
• Meeting roles and permissions
• Meeting timeline and registration period
• Register participant to meeting
• Create meeting
• Guidelines for participants to virtual meetings
• Download reports and attendance list
• Meeting feedback
• Meeting time planner
• Meeting business rules

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• Join meeting
• Meeting toolbar
• Account eligibility
• Schedule online meeting
• Web conferencing support and trainings
• Web conferencing accounts for developing countries
• Best practices
• Start meeting
• ISO service and data protection policy
• Audio connection issues

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• Submit a file
• Search for projects
• Create new project (NP)
• Project details
• Post voting decision process
• Update project target date
• Create revision or amendment
• eForm4 overview
• Update project timeframe
• Files to be submitted per stage

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• Other services