ISO helpdesk knowledge base

• Login to ISO operated applications
• Reset password
• Data Protection Policy and Privacy Notice
• Update password and personal information
• Identify the person administrating your account
• Performance indicators and extractions
• ISO IT services overview (video)
• Acceptance of Terms and Conditions
• User Administrator - Training material
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• Commenting template guidelines
• Ballot types and stages
• Create a WG consultation
• Comment Collation Tool (CCT)
• Cast a vote
• Ballot overview
• Create CD Consultation
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• Create ad-hoc ballot
• Create a Working Draft (WD) study

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• Content Server URL redirections
• Documents release notes
• Welcome to Documents (ISOlutions members and NMCs)
• Download and share documents
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• Document naming convention
• Document rendition and resolve error
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• Member list and email to members
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• Global Directory roles and permissions
• Global Directory release notes
• GD stakeholders' categories
• Update national organization details and manage status (video)
• Rules to manage participation
• GD reports
• GD exports
• Update organization participation
• Create national technical committee (video)
• Transfer roles from one person to another (video)

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• Self-registration to meeting
• Why can I not register to a meeting?
• Meeting timeline and registration period
• Download reports and attendance list
• Meeting roles and permissions
• Guidelines for participants to virtual meetings
• Register participant to meeting
• Create meeting
• ISO Meetings feedback
• Meeting terms and definitions

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• Online document tab
• Create new project (NP)
• How to search for projects with online document
• Search for projects
• Project details (overview tab)
• Post voting decision process
• Update project target date
• Submit your files
• Activate online document (OSD)
• eForm4 overview

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• Add comments and proposals (online document)
• Export comments and resolutions
• What is Online Standards Development (OSD)
• OSD release notes
• Member Commenting - Getting started
• OSD - Training and resources
• Overview of online standards development by stage
• Manage tags for comments
• Manage topics to group comments
• Quick Start Guide for Voters

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• National Documents - Training videos
• ISOlutions National Ballots
• ISOlutions National Projects
• ISOlutions National Public Enquiry

• Online Browsing Platform (OBP)

• Join meeting
• Meeting toolbar
• Account eligibility
• Web Conferencing - Support and Trainings
• Schedule online meeting
• Web conferencing accounts for developing countries
• ISO service and data protection policy
• Audio connection issues
• Best practices
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• ISO forms, model agendas, standard letters
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