ISO helpdesk knowledge base

• Login to ISO operated applications
• Reset password
• Data protection policy and privacy notice
• Update password and personal information
• Identify the person administrating your account
• Performance indicators and extractions
• ISO IT services overview (video)
• Acceptance of Terms and Conditions
• Account creation

• Commenting template guidelines
• Ballot types and stages
• Create a WG consultation
• Comment Collation Tool (CCT)
• Cast a vote
• Ballot overview
• Create CD Consultation
• Create ad-hoc ballot
• Processing voting results and comments
• Ballots roles and permissions

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• Content Server URL redirections
• Documents release notes
• Welcome to Documents (ISOlutions members and NMCs)
• Download and share documents
• Access
• Document rendition and resolve error
• Publish and notify document
• Member list and email to members
• Create document
• Navigating across ISO, CEN or National documents

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• Global Directory release notes
• Global Directory roles and permissions
• GD stakeholders' categories
• Rules to manage participation
• Update national organization details and manage status (video)
• User Administrator training material
• GD reports
• Update organization participation
• GD exports
• Create national technical committee (video)

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• Self-registration to meeting
• Meeting timeline and registration period
• Meeting roles and permissions
• Download reports and attendance list
• Guidelines for participants to virtual meetings
• Register participant to meeting
• Create meeting
• ISO Meetings feedback
• Meeting time planner
• Notification for change in Type of a confirmed meeting

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• Online Browsing Platform (OBP)

• Add comments and proposals (online document)
• Export comments and resolutions
• What is Online Standards Development (OSD)
• OSD release notes
• Member Commenting - Getting started
• Overview of online standards development by stage
• OSD Training Calendar for CM, Convenor and PL
• Option A: National Commenting within OSD
• Quick Start Guide for Voters
• Copy cut and paste

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• Online document tab
• Create new project (NP)
• Search for projects
• Project details (overview tab)
• Post voting decision process
• Update project target date
• How to search for projects with online document
• eForm4 overview
• Activate online document (OSD)
• Update project timeframe

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• Join meeting
• Meeting toolbar
• Account eligibility
• Web conferencing support and trainings
• Schedule online meeting
• Web conferencing accounts for developing countries
• Audio connection issues
• ISO service and data protection policy
• Best practices
• Start meeting

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• ISOlutions National Ballots
• ISOlutions National Projects
• ISOlutions National Public Enquiry

• ISO forms, model agendas, standard letters
• Writing resolutions
• Drafting Standards
• Directives and policies
• ISO/IEC Guides
• Project Stages
• Normative references
• Guidance on new work