CEN meetings user: see how to use the Help Beacon

This article is relevant for:

The platform you are using can contain international, regional and national working areas. 

The following article contains information that is relevant in the context of activities carried out for CEN. For activities carried out for an international or national organization please refer to those applicable guidelines. 

Permission level: all CEN meetings users

CEN meetings user: How to use the Help Beacon

As a CEN meetings user, you now have access to the CEN Help Beacon when you are within the CEN working area.

  1. The CEN Help Beacon is a blue question mark icon that can be found on the bottom left-hand corner of the meetings applications.
  2. The Answers tab in the Beacon contains knowledge articles that will address your ‘how to’ and ‘why’ queries regarding the application. 
      • You can search for support articles in this tab
      • You can read the articles within the beacon box or click on the article title to read it on the knowledgebase directly
  3. If you cannot find what you are looking for, you can reach the CEN Helpdesk via the Ask tab in the Beacon.

Please note

These support articles available via the Help Beacon were created keeping in mind ISO specific features, functionalities, rules, and regulations. While there are many articles that you could benefit from for your questions about CEN meetings related features and functionalities, the screenshots, and gifs within the article may be ISO specific. 

You can see the CEN Help Beacon, when you are within the CEN working area only. If you modify your scope, you will view:

  • The working area-neutral Help Beacon, when you select no scope
  • The ISO Help Beacon, when you have selected ISO as the working area
  • The ISOlutions Help Beacon*, when you have selected your NSB as the working area.*National meetings will be available to you only if your NSB has already been onboarded into the new ISOlutions national meetings platform.

To read more about  working area selection in the meetings application, please read the article: Navigating across ISO/CEN meetings.

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