CEN meetings user: see how to use the Help Beacon

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CEN meetings users

CEN meetings user: How to use the Help Beacon

As a CEN meetings user, you now have access to the CEN Help Beacon when you are within the CEN Scope.

  1. The CEN Help Beacon is a blue question mark icon that can be found on the bottom left-hand corner of the meetings applications.
  2. The Answers tab in the Beacon contains knowledge articles that will address your ‘how to’ and ‘why’ queries regarding the application. 
      • You can search for support articles in this tab
      • You can read the articles within the beacon box or click on the article title to read it on the knowledgebase directly
  3. If you cannot find what you are looking for, you can reach the CEN Helpdesk via the Ask tab in the Beacon.

Please note

These support articles available via the Help Beacon were created keeping in mind ISO specific features, functionalities, rules, and regulations. While there are many articles that you could benefit from for your questions about CEN meetings related features and functionalities, the screenshots, and gifs within the article may be ISO specific. 

You can see the CEN Help Beacon, when you are within the CEN scope only. If you modify your scope, you will view:

  • The scope-neutral Help Beacon, when you select no scope
  • The ISO Help Beacon, when you have selected ISO as the scope
  • The ISOlutions Help Beacon*, when you have selected your NSB as the scope.
    *National meetings will be available to you only if your NSB has already been onboarded into the new ISOlutions national meetings platform.

To read more about  Scope selection in the meetings application, please read the article: Navigating across ISO/CEN meetings.

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