Deleting Inactivated User Accounts in the Global Directory

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Summary

Inactivated user accounts in the Global Directory should be deleted once they are no longer required. This supports:

Warning

Deletions in the Global Directory cannot be undone — always double-check before confirming deletion.

Deletion ensures that a user account is fully removed from the Global Directory and can no longer be viewed or used by any National Standards Body (NSB).
Deletion affects only the Global Directory. For example, historical data linked to the account in other systems (e.g., Documents, Ballots, Meetings, Projects) will be retained per record-keeping requirements.
Contrary to deletion, inactive accounts remain visible and can be re-activated.

View inactive accounts, in the Global Directory: person search > status = inactive
Select the deletion option from the lower-left corner: status > manage > delete

Please note

Deleted accounts cannot be restored.
If an account is deleted in error, it must be recreated and will be assigned a new Global Directory ’serial number’.

A full list of your organization’s inactive accounts can be accessed
- via the SD Member Dashboard by the main contact user administrator under Inactive Accounts in Global Directory Data Overview, or
- by using the Person search option, in the Global Directory , and filtering by the status ‘Inactive’ to display all accounts administered by CEN that have been inactivated.
For bulk deletions or technical assistance, contact the ISO Helpdesk at helpdesk@iso.org.

For any questions or clarification, please contact the ISO Helpdesk at helpdesk@iso.org.

Review accounts periodically to ensure you only keep relevant and necessary user data.
Respect applicable data protection regulations by removing outdated or unnecessary accounts.
Start with the current Inactive in the SD Member Dashboard (accessible only to user administrator main contacts).