Reset password

Reset my password

Please note

Please keep our systems safe: never share your user name and password with others.

To increase the security, the process to reset your password is now in two steps (you will need to consecutively go to two different pages with secured links).

To reset your password

1. Open (or if you only have national roles).

2. Click on I forgot my password.

3. You will get referred to the page on which you need to input the email address you have been registered with and click the Submit instructions button. Note: If the request was made by your User administrator from the Global Directory, you will get a link to this page in a first email.

  1. An email will then be sent to you with the link to the page where you can set/change your password.

The link in the email is only valid 1 hour.

Password requirements

The password must :

  • be of minimum 8 characters (max. 64)
  • include letters, and at least two numerical digits and one special character
  • and cannot contain any of the ISO acronyms such as ISO, TC, SC, WG etc.

Please note

  • The reset password email is only valid for 1 hour. After that period you will need to repeat this procedure.
  • The reset password instructions will only be sent to a valid and recognized email address. if you are unsure about your email address, please contact us.

Still need help? Contact helpdesk Contact helpdesk