ISO Helpdesk Knowledge Base

• ISO Companion training
• ISO Companion release notes
• What does the ISO Companion know?
• Contact helpdesk and search knowledge base from the ISO Companion
• Access ISO Companion
• Aim of the ISO Companion
• Manage conversations

• Login to ISO operated applications
• Reset password
• Data Protection Policy and Privacy Notice
• Preferences
• Identify the person administrating your account
• Update password and personal information
• Account creation
• Performance indicators and extractions
• Acceptance of Terms and Conditions
• ISO IT services overview (video)

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• Commenting template guidelines
• Ballot types and stages
• Comment Collation Tool (CCT)
• Submit a comment
• Create a WG consultation
• Ballot overview
• Cast a vote
• Create CD Consultation
• Create a Working Draft (WD) study
• Create ad-hoc ballot

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• Content Server URL redirections
• Document naming convention
• Documents release notes
• Download and share documents
• Welcome to Documents (ISOlutions members and NMCs)
• Access
• Document rendition and resolve error
• Publish and notify document
• Member list and email to members
• Create document

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• Global Directory roles and permissions
• Global Directory release notes
• GD stakeholders' categories
• Update national organization details and manage status (video)
• Rules to manage participation
• GD reports
• GD exports
• Update organization participation
• Create national technical committee (video)
• Transfer roles from one person to another (video)

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• Why can I not register to a meeting?
• Self-registration to meeting
• Download reports and attendance list
• Meeting terms and definitions
• Guidelines for participants to virtual meetings
• Meeting timeline and registration period
• Meeting roles and permissions
• Register participant to meeting
• Create meeting
• ISO Meetings feedback

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• Online document tab
• Requirements and guidelines for the submission of drafts to ISO/CS
• Create new project (NP)
• Submit your files
• Post voting decision process
• How to search for projects with online document
• Project details (overview tab)
• Search for projects
• ISO Projects release notes
• Update project target date

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• Add comments and proposals (online document)
• What is Online Standards Development (OSD)
• OSD release notes
• OSD - Virtual Skill Bite Trainings
• OSD - Online eLearning self-paced courses for Leaders
• OSD - Introduction video
• OSD - Training and resources
• OSD - Training exercises for authors
• OSD permissions
• Quick Start Guide for National Committees (NMC) members

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• National Documents - Training videos
• National Ballots
• National Public Enquiry
• Manage national projects
• Search national projects
• Manage national project stages
• ISOlutions OSD FAQ
• Permission levels in National Projects application
• ISOlutions OSD Pilot Resources
• ISOlutions OSD Pilot MVP Known Issues and Workarounds

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• Online Browsing Platform (OBP)

• Join meeting
• Account eligibility
• Web Conferencing - Support and Trainings
• Meeting toolbar
• Schedule online meeting
• ISO service and data protection policy
• Audio connection issues
• Web conferencing accounts for developing countries
• Best practices
• Start meeting

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• Structure of the dashboard
• What are Member Dashboards?
• Dashboard navigation
• Exporting your data
• Access
• Member Dashboard Q&A sessions
• Member Standards Development Dashboard Release Notes
• GD data overview metrics
• ISO Meetings metrics
• GD Persons metrics

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• Writing resolutions
• Resources